Turnaround time:

Please allow 2-3 weeks (excluding weekends & holidays) for “Custom” or “Made to order” items to be created. These are not the same as “Ready to ship” items. Ready to ship items will ship within 2-3 business days of you placing your order.



A tracking number will be provided. An email will automatically be sent once items have shipped. Please ensure that the email address you’ve entered at checkout is correct. Orders will ship via United States Postal Service. Please contact USPS customer service with your tracking information & any concerns about your package.


Custom Orders:

For any custom clothing orders please provide sizing information at check out in the special instructions box. To ensure the best fit I strongly suggest providing exact measurements. However, if you are unable to provide exact measurements you can let me know if you are considered a small, medium, large etc in the desired item. Please read all product descriptions for sizing instructions.

There will be no refunds on custom orders!


Care instructions:

Most products material is machine washable. I do recommend placing in a garment wash bag or hand washing to prevent any tearing. Products should be laid flat for drying. Further care instructions will be included in packaging for any special products.


Refund/exchange/cancellation policy:
  • Orders may only be cancelled within 24 hours of placing an order.
  • No refunds/exchanges will be accepted for custom orders. Please read custom ordering instructions for more information.
  • If there are any issues with other orders please contact me at sales@designbysaturn.com within 10 days.